Search results for "robotic process automation"
showing 4 items of 4 documents
The Slow Adoption Rate of Software Robotics in Accounting and Payroll Services and the Role of Resistance to Change in Innovation-Decision Process
2022
Robotic process automation (RPA) has by now for years been viewed as a disruptive innovation that will have a significant impact on accounting, HR and payroll services, and yet the rate of adopting the innovation has not reached a level anticipated in past predictions. As several elements have a negative impact on the organization’s rate of adopting RPA, passive resistance to change has a significant impact in the form of constant dithering. Resistance to change can emerge at any stage of the Innovation-Decision process and fluctuate throughout the continued adoption, causing wasted investments, capabilities and resources. peerReviewed
Employees’ challenges and needs for reskilling when working with software robots
2022
Software robots are becoming increasingly adopted in different industries. The growing rate of automatization will affect more and more people and will result in changes in businesses of all sizes. Impacts can be observed at both the organizational and individual employee levels. A growing number of studies of software robots’ advantages and disadvantages on an organizational or industry-specific level have been carried out. However, there is limited knowledge about the employees’ perceptions of challenges and new skills needed when working with software robots. This study addresses this gap by using open-ended questionnaire responses from employees who have worked with software robots. Thi…
Robotic Process Automation and Consequences for Knowledge Workers; a Mixed-Method Study
2020
Part 2: Fourth Industrial Revolution; International audience; This paper explores an overly optimistic and tenacious claim in the literature that robotic process automation (RPA) will only free knowledge workers from mundane tasks and introduce more interesting work. We explore this claim and other consequences for knowledge workers using data from a sequential quantitative-qualitative, mixed-method study in Norway. 88 RPA users from different sectors and industries where first surveyed to identify differences in utilization and effects from RPA. Then, differences were explored in 24 in-depth interviews in the public and private sectors, including financial industry, manufacturing, and oil …
The Continued Innovation-Decision Process : A Case Study of Continued Adoption of Robotic Process Automation
2022
Robotic Process Automation (RPA) originally entered the field of information systems as one of those disruptive innovations that will, among other automation solutions, have a profound effect on job descriptions and work itself in near future. One of the sectors that will be revolutionized – and are in fact already changing – are financial and human resource (HR) services, such as accounting, billing, and payroll services. According to statistics, Finnish companies operating on the administrative and support services sector make little use of service robots. Companies that have initially adopted the technology do not necessary reach its full potential. We explore what factors create challen…